Advice and answers from the Regroup Mass Notification Team

Users are not notified or sent information when they are added to the system via SFTP Import.

Users are able to choose a password by following the instructions at one of the following links https://www.regroup.com/passwords/new or you can direct them to your specific URL such as https://XXXXXX.regroup.com/passwords/new page.

*If you have the Single-Sign-on option activated, they will not need a Regroup password and can use their organization's login. Hence to change the password for a Single Sign-on option the users will need to contact their organization's administrator.

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