Frequently Asked Questions

FAQs

43 articles in this collection
Written by Regroup Support Team

Regroup New UI Quick Guide

Quick Guide, New UI
Written by Regroup Support Team
Updated over a week ago

Regroup offers several different options for Support

support, help, assistance, training, calls, contact, schedule, email
Written by Regroup Support Team
Updated over a week ago

Login to Regroup

Start using and Login to Regroup site
Written by Regroup Support Team
Updated over a week ago

If a University with 3 Locations Purchases the Mobile App will they need to buy it for each location?

Written by Regroup Support Team
Updated over a week ago

Single Sign-On (e.g. LDAP, Shibboleth)

SSO, LDAP, OpenLDAP, Active Directory AD, SAML, CAS, Shibboleth
Written by Regroup Support Team
Updated over a week ago

Twitter has a character limit- so what happens to our messages if the emails text surpasses that?

Twitter post options
Written by Regroup Support Team
Updated over a week ago

Can we use Single Sign-On to log into Regroup?

SSO, Single-sign-on, sign-on
Written by Regroup Support Team
Updated over a week ago

Is Regroup FedRAMP compliant?

Written by Regroup Support Team
Updated over a week ago

New group Types

Written by Regroup Support Team
Updated over a week ago

Opt In versus Opt Out

Opt in, Opt out
Written by Regroup Support Team
Updated over a week ago

How Do I Add a Country Code?

Written by Regroup Support Team
Updated over a week ago

How Do I Delete a Phone Number On a CSV File?

Written by Regroup Support Team
Updated over a week ago

What is a User Name (User ID)

Written by Regroup Support Team
Updated over a week ago

What is a Database ID

Written by Regroup Support Team
Updated over a week ago

Dashboard - Recent Updates

dashboard, Recent updates, updates
Written by Regroup Support Team
Updated over a week ago

Do you have sample scripts that I can use, e.g. in SQL or Colleague Studio, etc?

Written by Regroup Support Team
Updated over a week ago

How to Use the Radius Search Option

Geo-target users by drawing a circle on the map
Written by Regroup Support Team
Updated this week

How to save, view, edit or delete a region

How to save, view, edit, or delete a region
Written by Regroup Support Team
Updated over a week ago

How to Draw a Polygon Shape on the Map

How to Draw a Polygon Shape on the Geo-targeting Map
Written by Regroup Support Team
Updated over a week ago

For text-to-speech, how can we correct words so that they are pronounced correctly when received?

Written by Regroup Support Team
Updated over a week ago

Can Regroup system call phones with extensions? If so, how are they entered?

Written by Regroup Support Team
Updated over a week ago

Can Regroup integrate their app into a school's existing app? So we don't have to download 2 Apps?

Written by Regroup Support Team
Updated over a week ago

Is it possible for people to sign up for emergency notifications like parents, etc, or is it just for users who can authenticate (students, faculty, staff)?

Written by Regroup Support Team
Updated over a week ago

Is it necessary to add a carrier information to a telephone number to receive the text messages?

Written by Regroup Support Team
Updated over a week ago

How does the system interact with analog phones?

Written by Regroup Support Team
Updated over a week ago

Can the system send to screens of all types of phones?

Written by Regroup Support Team
Updated over a week ago

Is your system designed to be integrated into a larger notification system (ie. Singlewire, Benbria, Siemens, IP page systems, Stanley Built)? Have you had successful integration with these systems in other locations?

Written by Regroup Support Team
Updated over a week ago

Is Regroup compliant with NFPA 72, the National Fire Alarm and Signaling Code?

Written by Regroup Support Team
Updated over a week ago

Is Regroup compliant with OSHA, the Occupational Safety and Health Administration's Requirements?

Written by Regroup Support Team
Updated over a week ago

In case of an area wide emergency, would there be a delay to myself and other Regroup clients in my area due to a notification being sent out simultaneously?

Written by Regroup Support Team
Updated over a week ago

Does Regroup offer International Text Messaging?

Written by Regroup Support Team
Updated over a week ago

What is the limit to the number of administrators, members and the amount of messages I can send into a group?

Written by Regroup Support Team
Updated over a week ago

How do I become a member of a Secret group?

Written by Regroup Support Team
Updated over a week ago

When you text back where does the message go? What are the options to text into a group?

Written by Regroup Support Team
Updated over a week ago

Can we rename a group after it has been created in Regroup?

Written by Regroup Support Team
Updated over a week ago

SMPP Protocol for sending Text/SMS messages

Written by Regroup Support Team
Updated over a week ago

How long does it take to install Regroup?

Written by Regroup Support Team
Updated over a week ago

If an emergency hits the entire state, how do you ensure your system will not slow down?

Written by Regroup Support Team
Updated over a week ago

When sending attachment, is there a file size limit?

Written by Regroup Support Team
Updated over a week ago

Can I send messages from my cell phone email client?

Written by Regroup Support Team
Updated over a week ago

Can the Regroup system identify by location? Meaning if someone registers in point A (Home) but is in an area south by like 50 miles and there is a notification in that area would they get it?

Written by Regroup Support Team
Updated over a week ago

How can I encrypt the sftp password in Putty

How can I encrypt the sftp password in Putty so as to not show in plain text file when running the upload script?
Written by Regroup Support Team
Updated over a week ago

Can I populate groups automatically using membership API?

Membership API
Written by Regroup Support Team
Updated over a week ago