There are a couple ways to do this. The first way would be to type the words in a way that will change the pronunciation. For example, instead of "Michels," type "Michaels". You would only need to do this if the initial pronunciation is incorrect, which we have found to be rare.
To make sure that the message is pronounced the way you want it, send an initial message to yourself, then change any spellings you feel are needed. The second method would be to use our voice message option that sends out a real, recorded voice.
You would record your own voice, or that of a colleague, through the system, and send that recording. Those are two of the easiest ways to ensure everything is pronounced the way you want it.