We use multiple, redundant, geographically-distributed servers.

Our servers are located in 5 locations: Chicago, Virginia, and Texas for a total of 30 servers in the United States and 10 servers in Canada- Montreal, Toronto, Vancouver.

We use RAID 10 for all.

We host with Rackspace, the leading enterprise hosting company. Other leading SaaS companies such as Yammer use Rackspace.

Precision Environment

  • Every data center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. This ensures that a duplicate system immediately comes online should there be an HVAC system failure.
  • Every 90 seconds, all the air in our data centers are circulated and filtered to remove dust and contaminants.
  • Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur.

Conditioned Power

  • Should a total utility power outage ever occur, all of our data centers' power systems are designed to run uninterrupted, with every server receiving conditioned UPS (Uninterruptible Power Supply) power.
  • Our UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails.
  • If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely.

Core Routing Equipment

  • Only fully redundant, enterprise-class routing equipment is used in Rackspace data centers.
  • Fiber carriers enter our data centers at disparate points to guard against service failure.

Infrastructure

  • 100% generator backup
  • Generator capacity designed to multiple 1 to 2 MgWATT Generators
  • Minimum 24-hour run time fuel capacity
  • Two-hour response for fuel delivery
  • UPS backup power
  • Under-floor cooling provided by computer-room grade equipment
  • Cooling not less than 300 BTU/h per square foot with an N+1 redundancy
  • Temperature is maintained at 72 degrees F dry bulb at ASHRAE 1%
  • Dry-pipe pre-action sprinkler rated for telecommunication equipment/computer room.

Security and Server Hardening:

  • We use an OS-level firewall
  • Login is only via ssh / secure keys
  • Clients can use our direct Secure FTP (SFTP) access for delivering student information (eliminates security issues with email and web). Find more information about Regroup's Database Integration
  • Use of captcha on signup page to ensure no junk users.

     Encryption: 256-bit

Secure data transfer is ensured by our 256-bit encryption, https, SSH FTP, and only allowing database logins via secure keys.

     Email security:

We use the TLS 1.0 protocol. This maintains the TLS connection with products that use it, which can include Lotus Notes and O365, to keep emails encrypted.

     Two-factor authentication:

We use multi-factor authentication. This includes a knowledge factor (password) and an inherence factor (session cookies). For servers, we also use a possession factor (secure key).

 

Please also see the topic on Regroup's Service Level Agreement here.

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