Advice and answers from the Regroup Mass Notification Team

Customer service: 

  • Your account will be set up within 48 hours after authorizing the Regroup Statement of Work. With this, you can then set up and populate contact lists, as well as optional features such as Single Sign-On and Database integration. This 48 hour time period can be expedited upon request. 
  • We offer 24/7 service and support in the case of emergencies. When you call our 24 hour phone line at 775-GROUP-10 (775-476-8710) Option 2 (During Business hours),  Option 7 (In case of Emergencies), you will not get a busy signal, guaranteed.
  • Non-emergencies are handled from 9am-5pm Eastern Time daily. You may contact us via email, phone, or live chat via our website. 
  • Email questions sent to technical support will be answered within one business day. Please direct all questions to support@regroup.com

 

Product and service consistency and delivery:

Regroup has a history of 99.999% uptime and also offers 24/7 emergency service and support. We have an SLA of 99.9% uptime. Regroup's SLAs with telecommunications providers are for 100% uptime. We have several backup providers in case of failure. Our maximum call initiation rate is 180,000 calls per hour per client. Please also see the help topic on Regroup's redundancy here.

Conformance to engineering/regulatory requirements:

Regroup conforms to engineering/regulatory requirements.

Billing accuracy:

Regroup guarantees billing accuracy.

Any billing questions will be answered within the same business week.

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